At Siyaram Silk Mills Limited (SSML) and our e-commerce website, Siyaram’s Online Shop (shop.siyaram.com), we prioritize protecting your privacy. This Privacy Policy explains how we collect and use your data when you use the services provided by Siyaram’s Online Shop. Please read it carefully as your access to our services indicates your agreement with our data collection and usage practices as outlined in this policy. This privacy policy is a part of our Terms of Use.

If you have any queries or concerns regarding this Privacy Policy Statement, you can reach out to us at support@siyaram.com. Please note that this policy does not apply to the practices and procedures followed by entities that are not managed, owned, or controlled by SSML or individuals who are not employed, engaged, or managed by SSML, as per the provisions of the Information Technology Act, 2000. By using our website, you agree to the collection of certain data and we aim to make you feel at ease while using our websites and confident while sharing information with us. We also want to ensure that you are aware that you can contact us with any questions or concerns regarding privacy on our website.

Information Collected

At Siyaram’s Online Shop, we gather the information you provide during registration and obtain from your usage of our service and website visits, as well as other accessible websites. We prioritize customer data privacy and want to clarify that Siyaram’s Online Shop does not have access to or store your payment card details, such as your credit/debit card number, expiration date, and CVV. During purchases using your card, all necessary transaction details are securely captured and encrypted on the payment page before being transmitted to your card issuer for authorization. We do not have access to or store your complete card account information at any point during or after the purchase process. Regarding communication methods, we only read SMS messages for OTP verification during user registration and payment processes at Siyaram’s Online Shop. We do not read any other messages on your mobile or access your call logs on your phone.

During your use of our website, we may gather additional information through promotions, contests,and feedback forms. This information is necessary for providing our services. We also monitor website usage to enhance the user experience. As you navigate our website, we may automatically gather and store certain anonymous information in server logs through cookies installed on your browser. This data includes your computer's identification information, IP address, domain server, browser type, and operating system. This information is collected solely for the purpose of improving our website's functionality and user experience.

During website transactions, personally identifiable information gathered include:

- First and last name

- Email addresses

- Contact details including phone numbers

- PIN/ZIP code

- Demographic profile:

- Personal preferences and interests:

- Opinion on services, products, features on our websites

During the registration process, users may opt to receive communications from Siyaram's Online Shop, such as newsletters and updates. Our advertising partners may gather anonymous website traffic information through cookies placed on your browser. This anonymous traffic information will help us to provide personalized service, and to diagnose and manage any issues with our website's smooth functioning. Please note that we are not liable for the privacy practices of websites that we do not operate, manage, or control, as the website contains links to other external sites. We may also gather additional information, such as the pages you visit and access, links you click on, the number of times you view a page, items you add to your bag or wish list, other websites you open simultaneously while browsing on ours, as well as your personal preferences and interests, and your opinions on our services, products, features, and overall user experience. This information is collected to enhance your browsing experience and improve our website's functionality.

The information you provide during registration and order placement is utilized to deliver several types of communications. These include password reminders, confirmation messages for registration, updates on service policies and terms of use, as well as event-based communications such as order information, renewal notices, invitations, and reminders. Additionally, please note that we send promotional emails to keep you informed about new arrivals, special offers, and other exciting updates.

To cancel your account with Siyaram's Online Shop, simply send an email to support@siyaram.com from the email address you used to create your account login. In the subject line, include Please close my Siyaram's Online Shop account. We will disable access to your account within 2 business days of receiving your email. Please note that your information may still be stored on our servers in archive form even after the deletion or termination of your account.

Sharing of Information: Our company does not share or rent your information with third parties, except for our agents and alliance partners. Agents such as shipping companies, resellers, and business associates are used to fulfill orders and process payments, but they do not retain or use personally identifiable information for any other purposes. Our alliance partners, who manage online content on their websites powered by Kartmax, may also receive your information. Email addresses are shared with agents and alliance partners for delivery confirmation and service-related notices.

Exceptions to Sharing: We do not rent, sell, or share your personal information. However, in certain circumstances, we may disclose your information if required by law enforcement agencies or legal authorities, to investigate unlawful activities or fraud, to protect our rights, or when authorized by you. Additionally, we may share your information with advertisers on an aggregate basis only.

Protection of Information: Protection of Information: We take the security of your personal information and email address seriously. When sensitive information is entered on our acquiring bank's system or order forms, it is encrypted using secure socket layer technology (SSL). We follow industry standards to protect your information during transmission and storage. However, while we strive for maximum security, we cannot guarantee absolute security due to the nature of the internet. If you have any security-related concerns, please contact us at support@siyaram.com

Choices for Collecting, Using, and Distributing Information

At Siyaram’s Online Shop, we provide you with various choices regarding the collection, use, and distribution of your information. One of these choices is the ability to accept or decline cookies. It is important to note that accepting cookies is necessary for accessing and customizing websites. Cookies are small text files that are stored on your computer for record-keeping purposes. We utilize cookies on our website, and any information stored in cookies is linked to the personally identifiable information you submit while using our website.

While it is possible to use our website without accepting cookies, please note that certain features and functionalities may be limited. Cookies play a crucial role in enhancing security and preventing URL-based spamming in the shopping bag. Unless you voluntarily identify yourself (such as through registration), we cannot identify who you are, even if we assign a cookie to your computer. The only information a cookie can contain is the data you provide, such as when you transact as a guest or add items to your shopping bag. Cookies cannot read data from your hard drive. 

Some of our business partners, such as advertisers, may set cookies when delivering banners on our website. However, we have no control over or access to these cookies. This privacy statement solely covers the use of cookies by Siyaram’s Online Shop and does not include third-party cookies used by advertisers. 

We use cookies on the point of collection pages for email addresses, but we do not use them in emails.

When you visit our website, our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address. This information allows us to deliver web pages, tailor our website to customer interests, measure traffic within our website, and inform advertisers about the geographic locations of our visitors. However, your IP address does not identify you personally.

Sharing personally identifiable information is entirely at your discretion. You have the flexibility to change your interests and opt-in or opt-out of marketing, promotional, and newsletter mailings. However, please keep in mind that Siyaram’s Online Shop may send you certain service-related communications that are considered a part of your account and cannot be opted out of. You can update your information and account settings at any time.

When we request your email address for certain purposes, we provide you with the opportunity to opt-out. For instance, if you purchase a product/service but do not wish to receive marketing materials, you can indicate your preferences. To opt-out of our newsletter and promotional communications,adjust your preferences in My Account. If you encounter any issues, contact support@siyaram.com

If your personally identifiable information or email address changes, or if you no longer wish to use our service, you can correct, update, delete, or deactivate it by emailing our Customer Support at support@siyaram.com. Upon request, we will remove or block your personally identifiable information from our database, canceling your registration. However, please note that your information may remain stored in archives on our servers even after account deletion or termination.

If we plan to use your personally identifiable information for commercial purposes, we will notify you during the information collection process. This notification will allow you to opt-out of having your information used for such purposes. We have implemented stringent security measures on our website to safeguard your information from loss, misuse, or alteration. Whenever you access or modify your account information, we use a secure server. Additionally, we adhere to strict security guidelines to protect your information against unauthorized access.

Stay Informed about Changes to Our Privacy Practices

We value your privacy and strive to be completely transparent about our policies. Therefore, we reserve the right to update or modify our policies at any time. To ensure that you are well-informed, we will place a noticeable announcement on our website whenever such changes occur. Rest assured that any modifications made will take effect immediately upon their posting on our website.

In the event that we decide to revise our privacy policy, we will make sure to communicate these alterations through various channels. We will publish these changes not only on our privacy statement, but also on the homepage and other relevant areas of our website. Our aim is to provide you with comprehensive information about the data we collect, how we use it, and the circumstances, if any, under which we may disclose it. We encourage you to frequently review our privacy statement to stay up to date. In case there are substantial changes to our policy, we will notify you either on this platform or through an announcement on our homepage.

Moreover, if we make any modifications to our email practices, we will similarly inform you through our privacy policy, homepage, and other suitable locations. Our intention is to ensure that you are well-aware of the information we gather, how we employ it, and whether we disclose it, if necessary.

Your feedback is integral to our commitment to enhancing your experience. We warmly welcome any views or suggestions you may have, and to facilitate this, we have provided an online feedback form for your convenience. By completing this form, you can offer your valuable input to help us serve you better.

Ensuring Safe and Secure Online Shopping at Siyaram's Online Shop

At Siyaram's Online Shop, our customers safety and security are our top priorities. We have implemented a range of technological measures to guarantee that the transaction process is highly secure and our customers information remains protected. We adhere to industry-standard security systems to safeguard all personal and payment details. It is important to note that we do not store complete credit card information or any payment details in our systems. Instead, this confidential information is securely transmitted directly to the bank for payment processing.

To ensure enhanced security, Siyaram’s Online Shop does not retain any financial information on its servers. Your financial data is received by our Banks servers and transmitted to your bank's servers using the widely recognized encryption protocol called Secure Socket Layer (SSL). This guarantees that your information remains encrypted and safe throughout the entire transaction process.

While the majority of online transactions proceed smoothly, it is vital to practice caution when buying from any online platform. At Siyaram's Online Shop, we recommend following some guidelines to ensure a safe and secure online shopping experience. By exercising vigilance and adhering to best practices, you can further protect yourself against potential risks. Trust in our dedication to prioritizing your safety and security as you shop with confidence on our website.

Ensuring Information Security:

At Siyaram’s Online Shop, the absolute security of your personal information is our topmost priority. We want you to feel confident that your data is in safe hands. That's why we want to assure you that we do not store your Facebook password. To fortify protection against any potential security breaches and unauthorized access, we have taken extensive measures. These measures encompass administrative, physical, and electronic strategies that are commercially viable. They collectively work to safeguard all the data we collect from you online.

However, it is crucial for both parties to act responsibly. In the event that you provide any false,inaccurate, outdated, or incomplete information, please be aware that we have the right to indefinitely suspend, terminate, or block your access to Siyaram’s Online Shop.

Furthermore, we kindly request that you immediately notify us of any unauthorized use or breach of your password or account. By working together and promptly sharing such information, we can promptly address any security concerns and ensure the continued protection of your data.

Revisions to Privacy Policy Statement and Acknowledgment of Terms

Our privacy policy statement is subject to regular reviews for amendments. Any modifications made will be promptly updated online. We kindly ask that you regularly visit our privacy policy statement to stay informed about any changes. By continuing to utilize our services, you indicate your understanding and acceptance of the updated policy guidelines. Should you disagree with any alterations to the policy, we kindly request that you cease using the application immediately.