Hey there! Just wanted to let you know that you can easily track your order by clicking the "Track Orders" button: https://shop.siyaram.com/trackorder. Once you've placed your order, we'll send you an email to confirm everything and provide you with the order status. You will also receive tracking information so you can easily see where your order is and what stage of processing it's at.
If you have any concerns or queries, please don't hesitate to contact us at support@siyaram.com. We will attempt to resolve your query with a response within two working days.
Sorry, but we don't accept phone orders. To place an order, you'll need to visit our online shopping website (www.shop.siyaram.com). However, if you're facing any issues while ordering online, feel free to reach out to us at support@siyaram.com.
If you want to cancel your order before it's shipped, just give us a call or send us an email at support@siyaram.com, and we'll take care of it. You'll receive a full refund for the amount you paid if order cancellation is done within 24 hours of placing your order. If you need to cancel an order after the payment has been processed, please contact us at support@siyaram.com.
We suggest that you personally receive your order to make sure you're completely happy with it. But, if you can't be there, don't worry! The parcel will be delivered to someone who is available. Our delivery executive may even give you a call to confirm this. And to make sure everything is secure, we'll ask for the receiver's signature when delivering the package.
If you happen to miss the delivery, don't worry! We totally get it. If you've missed it, just shoot us an email at support@siyaram.com and we'll handle it for you.
I'm sorry, but currently we're unable to make changes to an order once it has been placed. Once your order is placed, the information you provided - such as your mobile number and address - is immediately sent to our warehouse to prepare and ship your product. Therefore, making changes to the order after being placed is currently not feasible.
You can easily track the status of your parcel by clicking on "Track Orders" on our website to see if there are any delays. If you need further assistance, please don't hesitate to email us at support@siyaram.com, and we'll be more than happy to help.
We are sorry for the inconvenience caused by your incomplete order. Don't worry, we will make sure to assist you with this. Kindly reach out to us at support@siyaram.com, and rest assured we will respond to you promptly with the next steps.
Experience exceptional quality at the right price on Siyaram’s online store. Our commitment to using high-quality materials and ensuring top-notch production standards may result in slightly higher prices. However, we believe that investing in superior materials and meticulous craftsmanship is essential in providing the best products. Rest assured, we have made every effort to keep our prices fair without inflating them for commissions, discounts, or unsold stock. Join thousands of satisfied customers and try our products for yourself. Discover the value of investing in quality!
We aim to dispatch all orders within one working day after you place them. However, the delivery time may vary up from 6 working days depending on your location. To find out when you can expect to receive your order, simply enter your location's pin code.
P.S. Although we do our best to ensure prompt delivery, there are occasions when factors beyond our control can affect the delivery time. This includes unexpected delays from our shipping partners, bad weather conditions, political strikes, and such. To stay informed about any updates, we recommend checking your email regularly.
We provide FREE SHIPPING within India for orders above INR 699/-. If your order value is below INR 699/-, a shipping fee of INR 49/- will be added to your order.
Unfortunately, there are certain pin codes that our shipping partners are unable to service at the moment. But don't worry! We're constantly working on expanding our coverage, so it's worth checking back in a few days to see if we can deliver it to your area then.
Absolutely! We offer international shipping for our customers. However, please note that any local customs duties will be the responsibility of the customer and are not included in the checkout prices. The cost of international shipping will also vary depending on the destination.
If you find that a product is damaged, or that you have received a wrong product, we are happy to process an exchange within 7 days.
If you have received a damaged product, please initiate a return within 1 day from the time of delivery. Our courier partner will pick the damaged product from your doorstep and will replace it within 7 working days at no extra cost. If in case the product is not in stock, the complete cost of the product will be refunded back to you within 10 to 15 days, In the rare case where a pickup option is not supported by our courier partner you should have to ship the product to us and we will reimburse the courier charges (Maximum of Rs 59 for every 500gms shipped).
We do not have a refund policy. However if a customer paid twice for one transaction, the one transaction amount will be refunded via the same source within 15 to 20 working days.
We're here to help you out! In case you discover any damage or receive the wrong product, just reach out to us within the next 7 days, and we'll arrange an exchange for you.
If you happen to receive a damaged product, don't worry! All you need to do is start a return within 1 day of delivery. Our reliable courier partner will come to your doorstep and take back the damaged item. We'll promptly replace it for you within 7 working days, and there won't be any extra charges. However, if the item is out of stock, we'll refund you the full cost of the product within 10 to 15 days. In the unlikely event that our courier partner doesn't offer a pickup service, you may need to ship the product back to us. Don't worry, we'll reimburse you for the shipping charges, up to a maximum of Rs 59 for every 500gms shipped.
At Siyaram's, we want to ensure that you have a hassle-free return experience. If you need to raise a return request for a product you purchased from us, please follow these simple steps:- First, choose the product you wish to return.- Log into your account on our website.- Go to the "My Orders" section.- Locate the item you want to return and click on the "Return" option.- After submitting your request, you will receive a confirmation that the return has been initiated.Rest assured, we aim to provide a convenient reverse pick-up service for your returns. However, in certain rare cases, we may ask you to send the products back to us using a reliable courier if reverse pick-up is not available in your area.If you have any further questions or need clarifications, please don't hesitate to email us at support@siyaram.com. We're here to assist you every step of the way!
Thank you for shopping at our online store! We understand that you may have questions about the refund process. Here are some important points to note:- If you have placed a prepaid order, your refund will be credited to the original payment source, which is your bank account.- Once the return reaches our warehouse and passes the QC test, we will process the refund amount within 24 hours.- You can expect to receive the refund in your source account within 2-5 business days after we have processed it.- If you made the payment through Credit card/Debit card/Net Banking, it may take up to 2-5 business days for the refund amount to reflect in your account, depending on your bank's processing time.- Once we receive the product back at our warehouse, we will initiate the refund to your bank account.- It's important to note that limited-period offers or product-specific discounts may no longer be available at the time of your return. Additionally, free gifts cannot be returned or exchanged.If you have any further questions or need clarification, please feel free to email us at support@siyaram.com. Our team will be happy to assist you.
We understand that sometimes you may need to cancel an order or return a product. Here are some important points to keep in mind regarding cancellations, refunds, and returns:
Siyaram Silk Mills Ltd. S.no.115/1, 115/2, 115/5, 115/7-Part, 116/8, Vallabh Jagan Road, Dabhel, Daman Dadra and Nagar Haveli – 396210, India
We hope this information helps, and please feel free to reach out to our customer support if you have any further questions or concerns. Happy shopping!
Unfortunately, we don't have a refund policy in place. However, if you accidentally paid twice for a single transaction, we'll make sure to refund the extra amount back to you. It may take around 15 to 20 working days for the refund to be processed, but we'll return it through the same payment source
Unfortunately, we do not offer direct exchanges at this time. However, you can still get the product you want by following a simple process. First, you will need to place a new order for the correct size or color. Once you have done that, you can return the original item to us. We, however, accept returns for products purchased from our store.
At Siyaram’s, we understand the importance of providing a seamless shopping experience and thus offer flexible payment options via Cash on Delivery, Credit Card, Debit Card, UPI, Net Banking and e-Wallet. For prepaid orders, we even offer an additional 5% discount during the checkout process. We accept most international credit cards, making it easy for you to use your preferred card. Additionally, we provide EMI and Pay Later options for your convenience. If you prefer to pay in cash when your order arrives, our Cash on Delivery (COD) option is perfect for you. For a hassle-free online payment experience, you can choose to use PayPal. If you have any specific payment needs or inquiries about bulk orders, don't hesitate to reach out to our dedicated support team at support@siyaram.com. We're always here to assist you!
Ensuring the safety of our customers' personal information is our top priority. We go to great lengths to guarantee secure transmission of your data, from your device to our servers.
As of September 20, 2023, Siyaram's will no longer be able to accept Rs. 2,000 currency notes for Cash on Delivery (COD) orders. This change is in accordance with the guidelines issued by the Reserve Bank of India on May 19, 2023.
The EMI option is available for all the products listed on our online store. However, please note that the availability of this payment option is subject to a minimum order value, which may vary depending on the bank you choose. To determine which banks are eligible for your given order value, you can refer to the issuing bank list displayed on the EMI payment page.
If your payment fails, don't worry. First, make sure that all the information you've entered is correct, including your account details, billing address, and password. If everything looks accurate and your payment still doesn't go through, we have another option for you. You can choose the Cash on Delivery (COD) payment method, if it's available on the payment page, to complete your order. In case your payment is deducted from your account despite the failure, we will credit the amount back to your account within 7-10 days, as soon as we receive confirmation from the bank.
Absolutely! If you choose to return the product, the GST/VAT amount that was charged will also be refunded to your original payment method. However, please note that any platform handling fee collected from you under our shipping policy is non-refundable and does not include any GST/VAT refunds.
We include an invoice in all our packages, so you'll find it along with your product. Additionally, once you've made the payment, we'll also send you a soft copy of the invoice to your email.
If you’d like to cancel an order before it’s shipped, you can call us or send us an email at support@siyaram.comWe will refund 100% of the amount paid. Order cancellation must be initiated within 24 hours of order placement. If you would like to cancel an order after the payment has been processed please contact us at support@siyaram.com
You will receive an email with the order confirmation, and the status of the order. You will also receive tracking information from us, where you will be able to see exactly where your order is and what stage of processing.
Please contact us at support@siyaram.com for any doubts or queries.
Certainly! To create an account with us, all you need to do is enter your mobile number and verify it.'Dashboard' is your go-to destination for all the details about your order(s). It gives you the convenience to do the following:
Absolutely! Creating an account is highly recommended to make your shopping journey even better. By registering, we can easily keep you updated on your orders and refunds through email, ensuring a smoother experience. Plus, logging in with your registered email ID allows you to enjoy the perks of Siyaram's vouchers. So, go ahead and create an account to make the most of your shopping with us!
Absolutely! We prioritize the security of your personal information. Rest assured, any data you provide is treated with utmost confidentiality. It is solely used to enhance our understanding of your preferences, enabling us to offer you tailored services in the future
No need to worry about typing your address repeatedly! We've got you covered. Once you've provided your address for an order, it will be conveniently saved under Saved Addresses in your My Account section. From there, you can easily access and edit your default Shipping/Delivery address and Billing address, or even add new addresses using the 'Add New Address' button.When placing an order, simply choose from the list of saved addresses instead of manually typing it out. It's a hassle-free way to streamline your checkout process.
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